Digital and physical experiences

SERVICE & UX DESIGN

TARGET DEFINITION
Proto Personas
Personas

USER RESEARCH
Benchmark
Interviews
Observation


STRATEGY
Product/Service Strategy
Opportunities & Innovation

 

USER SCENARIOS
Scenarios Definition
Use Cases Definition

SERVICE MAPPING
Customer Journey Map
Service Blueprint

PRODUCT DESIGN
Expert Review
UX Flows
Information Architecture
Wireframes
Interactive Mockups
Prototyping